PLEASE READ THE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE.
Melnu (“melnu.com” “we” “us”) website(s) (our “Site” or “Sites”) and related services are made available to you in accordance with the following Terms and Condition of Use, and any other rules posted on our Sites. Please read the Terms and Conditions of Use carefully before placing any orders on melnu.com.
Melnu is a trading name of Melnu Limited, a company registered in Latvia under registration number 40203091413. Our registered address is Gaujas street 12B – 15, Līgatne, Latvia, LV-4110.
We may modify the Terms and Conditions of Use from time to time. Please read the document and check back often. If you do not agree to any change to the Terms and Conditions of Use then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
Eligibility To Purchase
In order to make purchases through the Site, you will be requested to provide your personal details. In particular, Customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
All orders are subject to acceptance and availability. Melnu offers products for sale that are in stock and available for dispatch, and also “Made to Order” products which are not in stock but are produced after actual order is made by customer. Product available in stock usually is sent out in the same or next day after order is cleared. It might take up to 10 days for “Made to Order” products to be sent out but usually it takes 1-4 days. Product is subject to “Made to order” if under product description is stated: ” This design is handmade to ensure the highest quality. Made with care and specially for you. It might take up to 10 days for design to be ready for shipping”. For some “Made to Order” products there are some customizations allowed, for example, custom size requested by customer. See product description to know what customizations are available for each product. If there is no customization options stated in the product description, then there is no customization available for that product.
Prices shown on the Site are in EURO and are inclusive of VAT at the applicable rate.
All prices and offers remain valid as advertised from time to time. The EURO price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error.
Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.
If you are a customer whose credit/debit card is not denominated in EURO, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
Acceptance Of Your Order
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
Unless you cancel your order, acceptance of your order and completion of the contract between you and Melnu will be completed when we email you to confirm the goods have been dispatched.
The sale contract is therefore concluded in English and the language of the contract is English.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Terms and Conditions of Use.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion.We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Paypal and Braintree payment gateways. PayPal and Braintree is safe and easiey way to pay. It keeps details of your order and payment secure using 256-bit encryption, so credit card numbers are never exposed to anyone.
Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
Payment can be made using your PayPal account or any of popular credit/debit cards ( Visa, MasterCard, American Express, Discover). You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it.
Melnu insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Melnu and transfer of responsibility in the same way.
We offer worldwide delivery. Currently we have three different shipping options: Delivery in Latvia (free), Delivery in EU ( charged: 10 EUR), International delivery (charged 15 EUR). Prices might vary over time.
Purchased goods from melnu.com are sent via Latvian Post, but some other delivery services might be used instead. Items should be received within 1-10 working days, depending on customer location. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. melnu.com is not responsible for any delays caused by destination customs clearance processes. melnu.com is not liable for any delay in delivery or failure to deliver. If item have not been received within 30 days contact us.
Product Description And Colors
Melnu attempts to be as accurate as possible. We have made every effort to display as accurately as possible the colors of our products that appear on Melnu. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate. Also we can not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If a product offered by Melnu itself is not as described, your sole remedy is to return it in unused condition.
Returns And Cancellations
You have the right to cancel your order with us within 14 days of receiving the order. Notice of contract cancellation should be given by email to firstname.lastname@example.org.
Order cannot be canceled if it consist of “Pre-order” item with customization done requested by customer, for example, made in custom size to suit customer’s specific needs. By customization we mean any customer requested changes made to product in order to make product be different in any way than stated in product description.
For orders cancelled , we will issue you with a full refund including the shipping cost. However, you will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost. Items should be returned unused and with all Melnu garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. Cancelled orders should be returned to: Bikernieku street 160/2 – 12B, Riga, Latvia, LV1079. All items must be returned unused and in their original condition, from the original delivery country.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.
As alternative to cancellation you may prefer to exchange item within 14 days of receiving order. Exchange is available only for items in stock. You can exchange item for the same item in a different size or for an alternative product based on stock availability. But we keep rights to refuse an exchange for any reasons.
Exchange is not available for “Pre-order” items.
Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. If you find that item you purchased from melnu.com is faulty, contact us. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
Intellectual Property Rights
Your use of the Sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including Melnu Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by Melnu and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.
In addition to the Intellectual property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. Melnu tries to ensure that the information on this site is accurate and complete. Melnu does not promise that Melnu’s Content is accurate or error-free. Melnu does not promise that the functional aspects of the Site or Melnu’s content will be error free or that this Site, content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
No Commercial Use
This Site is for your personal non-commercial use only. You may not modify copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.
You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms and Conditions of Use, we may deny you access to this Site on a temporary or permanent basis.
Third Party Sites
We may include hyperlinks on this Site to other websites or resources operated by parties other than Melnu, including advertisers. Melnu has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
Disclaimer Of Warranties And Limitation Of Liability
THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY Melnu ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. Melnu MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Melnu DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DACE BAHAMAN DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR E-MAIL SENT FROM melnu.com ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Melnu WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
At our request, you agree to compensate us fully, defend us, and hold us Melnu harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.